I recently received a lot of emails from my Linkedin connections, inviting me for a new kind of professional social network. I thought it was a network visualisation tool. Curious as I am, I click, signed-in with my Linkedin account, and take a look. 15 minutes later I deleted my account. Why?
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Hi y’all. I dropped off the blogosphere for a week to do some skiing in Austria. Major recharge! I recommend it! Here’s a quick personal story about customer service to the max: when I returned to Amsterdam, I found a letter on my doorstep from UPC – my cable company. I am a customer for [...]
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Companies that have bad customer service will never make it on the social web. Ehhrr… well actually – as you can see down at the bottom of this post – they can make it in reverse Below you find a little clip of a great customer service prank in Belgium. The clip is in Dutch [...]
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I like Vodafone. I’ve been a customer for years. Mostly because their reception is good. And that’s the most important factor for a network operator. But I don’t love Vodafone. I’m not a fan. And that’s a shame actually, because as a loyal customer, I think I am a prime target to become a fan. [...]
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Recently my business partner Steve wrote a post about Zappos generating more than 1 billion USD in sales over 2009 with more than 75% being repeat business. They sell shoes and clothing online. But as he points out, they actually sell customer service. It truly is at the heart of their business model. When you [...]
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I am Michiel Gaasterland. Founder & Marketing Leader at Storywise. The hybrid bureau of business consultancy & communications 2.0